FREE DELIVERY Australia-wide. See terms & conditions

Terms and Conditions

  • Delivery

    Most of our products do not incur a delivery charge but however if there is one, delivery costs for your order are calculated automatically by the system during the checkout process. While every effort is made to ensure that the delivery charge calculated is accurate, from time to time factors beyond the control of Flower Shop Pty Ltd may render these charges insufficient to cover the real-world cost of delivery. If this occurs, Flower Shop Pty Ltd will contact you and advise you of the revised delivery charge prior to processing your order. At this point you may choose to accept the corrected charge, arrange an alternative delivery method with Flower Shop Pty Ltd, or decline the order.

    Same day delivery by Flower Shop Pty Ltd is guaranteed throughout Australia on orders placed before 2pm in the recipient's time zone. Same day delivery can be available on orders placed after these times, but it is not guaranteed.

    Please note:
    1. Free delivery if there is one, applies ONLY to online orders only.
    2. Deliveries to remote or difficult delivery areas may not be same-day guaranteed.


    Floral gifts and Gift Hampers with Alcohol/Liquor

    The sale or supply of liquor together with flowers or a gift hamper to be delivered by Flower Shop Pty Ltd as a gift, to a person other than the purchaser, vendor or supplier can be performed provided that:

    1. the gift will be delivered between 7am and 7pm; and
    2. the person to whom the gift is delivered must be at least 18 years of age; and
    3. the quantity of the liquor sold or supplied can not be more than two litres; and
    4. the gift will be packaged so that the person to whom it is delivered would be likely to know that it was intended as a gift; and
    5. the value of the liquor and its container can not be more than half of the purchase price of the gift.


  • Privacy & Security

    Flower Shop Pty Ltd, the flowers, hampers & gifts online store, is committed to protecting the privacy of its subscribers and customers. This statement outlines our privacy and data protection policy.
    1. Collection and Use of Personal Information
    2. Subscriber Choice
    3. Cookies
    4. Security Policy or Security Guarantee
    5. Transfer of Personal Data Overseas
    6. Updating Membership Details

    Collection and Use of Personal Information. Personal details of subscribers will be collected and processed upon registration to our mailing list. All personal information is collected with the knowledge of our subscribers and customers via the website registration and signup forms. This information is collected to notify members of events, new products and items of relevance. User information is retained for in-house research to: Improve our understanding of customer needs and product development Build marketing profiles Aid strategic development All results of such research and analysis will be anonymised or aggregated information and will not reveal any personal facts about individual customers. Steps have been taken to ensure that consistently high standards of data protection are adhered to within all businesses for all the forms of processing mentioned above.

    Subscriber Choice. Our registration form and newsletter page provide users with a series of choices as regards to further promotional activity and forms of communication. When filling out Flower Shop Pty Ltd signup newsletter form on our website, you will be subscribed to our newsletter, which will keep subscribers up-to-date on our products and promotions.

    Cookies. A cookie is a small file which is placed on the user's hard drive following a visit to our website. This file subsequently allows the user to move quickly and easily around our site by keeping a record of your previous visit(s). The cookie retains the user name and IP address as well as anonymised statistics on users' demographic profiles for general research and statistics about our site. We will never associate this information with any personal data about our visitors. Cookies can be deleted from a PC's hard drive at any time by the user.

    Security Policy or Security Guarantee. Flower Shop Pty Ltd will maintain appropriate measures to ensure that users' personal details are not misused, accidentally destroyed, lost or altered. Occasions may arise when customer information is passed outside Flower Shop Pty Ltd to other data processors i.e. fulfillment bureau, database consultants, etc. but they will only act upon instruction from Flower Shop Pty Ltd in order to perform the services required.

    Transfer of Personal Data Overseas. Given that the Internet is a global environment, using the internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing Flower Shop Pty Ltd and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

    Updating Membership Details. It is important to Flower Shop Pty Ltd that we have your correct contact information so that you don't miss out on further correspondence or experience problems with the delivery of information. You may make changes to your personal information at any time by updating your profile.

    Changes to this Privacy Notice, Conditions of Use and Notices: This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on January 16, 2011.


  • Returns & Replacements

    We take our business seriously. We don’t like poor quality or damaged goods spoiling your message of love. We have high professional standards and take considerable pride in our arrangements that they send to your colleagues and loved ones. The flowers we use are fresh and stored under refrigeration to ensure their longevity on your table. We stand by every flowers, bouquet, box arrangement sold. If the delivered flowers are damaged, wilted or in any other way substandard, then Flower Shop Pty Ltd will replace those flowers with an equivalent or better arrangement. So that we can properly address your concerns about the flowers or gifts we have delivered for you, please email us a photo of the product within 24 hours of it being received.

    Substitution Policy
    Images found on this site are used as guides only and may not be exactly the same as the final product.
    Flower Shop Pty Ltd reserve the right to make fair and reasonable substitutions according to the practical availability of items and containers.


  • Ordering

    Offer to purchase terms and conditions disclaimer. By sending an order through this web site you are placing an offer to purchase selected products at the shown prices on this website. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing, inability to supply stock, incorrect freight calculations. Where a problem occurs, we will contact you and provide you with your options. We will not debit your credit card until we are happy that we can supply your order at the agreed pricing. Processing of your payment and shipping of the goods indicates our acceptance of your offer to purchase.

    You can place orders online at Flower Shop Pty Ltd website 24/7/365. Orders received after 2.00pm WST on weekdays, and on Sundays, or public holidays will be processed and delivered the next available business day. Feel free to call the Flower Shop Pty Ltd in Australia on +61 (08) 9418 3532.


  • Payment, Pricing & Promotions

    Flower Shop Pty Ltd will at all times use our best endeavours to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on our website at any point in time are only current at that particular point in time and we reserve the right to alter our prices at any time without any notice being provided to you. This may occur for example when products are on sale or when prices may change for various reasons. When price changes do occur, they will be automatically updated on the website. At all times however, we can assure you it is our sincere intention to offer you the best price and value in Australia for our products. The prices indicated include GST and exclude freight and handling.

    For all coupons/vouchers used to redeem the offer the voucher cannot be used in conjunction with any other offer. Where the coupon must be presented to redeem offer, only original vouchers will be accepted as valid. The voucher is not valid if reproduced. The voucher must be surrendered at the time of redemption of offer.

    Payment Gateway Information / SSL Text
    Our payment options available are safe and secure. You can purchase from Flower Shop Pty Ltd with major credit cards like VISA and MASTERCARD, we also offer PAYPAL. Credit Card payments are made directly through 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.


  • Viewing Orders

    If a product offered on Flower Shop Pty Ltd requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You then will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Flower Shop Pty Ltd immediately of any unauthorised use of your account or any other breach of security. Flower Shop Pty Ltd will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Flower Shop Pty Ltd or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.
  • Updating Account Information

    It is important to Flower Shop Pty Ltd that we have your correct contact information so that you don't miss out on further correspondence or experience problems with the delivery of information. You may make changes to your personal information at any time by updating your profile. If you have created an online account with us you are able to update you details by clicking on the "My Account" link and following the screen instructions. Should you have any questions or concerns, you may also contact us using the contact form on the Flower Shop Pty Ltd website.

Modification of these Terms of Use

Flower Shop Pty Ltd reserves the right to change the terms, conditions, and notices under which the products are offered. You are responsible for regularly reviewing these terms and conditions. Your continued use of Flower Shop Pty Ltd constitutes your agreement to all such terms, conditions, and notices.

Links to Third Party Sites

Flower Shop Pty Ltd emails may contain links to third party Web sites ("Linked Sites"). The Linked Sites are not under the control of Flower Shop Pty Ltd and Flower Shop Pty Ltd is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Flower Shop Pty Ltd is not responsible for webcasting or any other form of transmission received from any Linked Site nor is Flower Shop Pty Ltd responsible if the Linked Site is not working appropriately. Flower Shop Pty Ltd is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Flower Shop Pty Ltd of the site or any association with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites. Any dealings with third parties (including advertisers) included within Flower Shop Pty Ltd email account or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. Flower Shop Pty Ltd shall not be responsible or liable for any part of any such dealings or promotions.

Other Limitations

You acknowledge that Flower Shop Pty Ltd reserves the right to sign out, terminate or delete your accounts within Flower Shop Pty Ltd that are "inactive" for an extended period of time. "Inactive" means that you have not signed in to a particular service for an extended period of time, as determined by Flower Shop Pty Ltd, in its sole discretion. The amount of time that Flower Shop Pty Ltd currently considers as an "extended" period of time is determined based on the particular service within our website to which it pertains.


Trademark and Copyright

All designs are copyrighted by Flower Shop Pty Ltd. Interflora® logo and Interflora® images used by permission. Petals® logo and Petals® images used by permission.

Use of this website

The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by, Flower Shop Pty Ltd. and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information, materials or images may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your computer account or password.